Returns Policy

Online Glasses Direct will issue a full refund (minus postage costs) or replacement of goods in all instances where:

• prescription glasses/sunglasses are supplied to the wrong prescription/specification. 
• products are supplied damaged.
• products ordered by you either within 21 days of the dispatch date do not arrive at the delivery address, so long as the customer selected a 'signed for' delivery method.
• products you have ordered are returned to us as undeliverable by the postal service.

Varifocal lens non tolerance warranty

Online Glasses Direct will issue a partial refund for glasses that are returned whereby varifocal lenses have been manufactured and are deemed as 'non tolerant' by us for the customer.

The refund will only be applied to the cost of the varifocal lens, and not the glasses purchased as these cannot be resold. Nor will postal costs be refunded.

In all instances of non tolerance, we must first be given the opportunity to remanufacture the lenses, to either more suitable heights and Pupilary Distances, if this is deemed to be the problem causing the non tolerance, or to a different manufacturer of varifocal lens.

A refund or replacement will be issued to you following receipt by us of the returned goods in their original state of dispatch and in good working order. Such refund or replacement will be provided within 30 days of the date the returned goods are received.